{"id":24979,"date":"2025-03-12T18:53:14","date_gmt":"2025-03-12T16:53:14","guid":{"rendered":"https:\/\/www.kaviargauche.com\/?page_id=24979"},"modified":"2026-02-18T11:52:48","modified_gmt":"2026-02-18T09:52:48","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.kaviargauche.com\/de\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; frequently asked questions"},"content":{"rendered":"<div class=\"module module--white teaser-background teaser-background--text-left\">\n    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg 1x, https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header.jpg 2x\"\n            class=\"lazyload picture__image\"\n            \/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header.jpg\" alt=\"\" title=\"The-Lane-X-Kaviar-Gauche_header\"\/>\n        <\/noscript>\n    <\/picture>\n\n        <div class=\"teaser-background__container container\">\n        <div class=\"gridLayout Tw\">\n            <div class=\"teaser-background__content col-1-5\">\n                <div>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"module text text--centered\">\n    <div class=\"container container--small\">\n        <div class=\"text__content\">\n            <h3 style=\"text-align: center;\">FAQ &#8211; h\u00e4ufig gestellte Fragen<\/h3>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"module accordion\">\n    <div class=\"container\">\n                    <ul role=\"presentation\" class=\"accordion__list\">\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie kann ich einen Termin im Kaviar Gauche Store buchen?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Sie k\u00f6nnen einen Termin direkt \u00fcber die Kaviar Gauche-Website buchen. Besuchen Sie die Seite <strong><a href=\"https:\/\/www.kaviargauche.com\/de\/jetzt-termin-buchen\/\">\u201eTermin buchen\u201c<\/a>,<\/strong> w\u00e4hlen Sie den gew\u00fcnschten Store aus, f\u00fcgen Sie Ihre Kontaktdaten und Wunschtermine hinzu. Unsere Kolleginnen werden sich mit Ihnen in Verbindung setzen, um den Termin zu best\u00e4tigen.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Welche Stores hat Kaviar Gauche?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Kaviar Gauche verf\u00fcgt \u00fcber Flagship-Stores in Berlin und M\u00fcnchen sowie ausgew\u00e4hlte internationale <strong><a href=\"https:\/\/www.kaviargauche.com\/de\/stores-2\/stores-weltweit\/\">Wholesale-Partner<\/a>.<\/strong><br data-start=\"143\" data-end=\"146\" \/>Die <strong><a href=\"https:\/\/www.kaviargauche.com\/de\/stores-2\/stores-berlin\/\">Berliner<\/a><\/strong> Adresse lautet: Linienstra\u00dfe 44, 10119 Berlin, <strong><a href=\"mailto:berlin@kaviargauche.com\" rel=\"noopener\" data-start=\"206\" data-end=\"229\">berlin@kaviargauche.com<\/a><\/strong><br data-start=\"229\" data-end=\"232\" \/>Die\u00a0<strong><a href=\"https:\/\/www.kaviargauche.com\/de\/stores-2\/stores-muenchen\/\">M\u00fcnchener<\/a> <\/strong>Adresse lautet: Rumfordstra\u00dfe 42, 80469 M\u00fcnchen, <strong><a href=\"mailto:munich@kaviargauche.com\" rel=\"noopener\" data-start=\"295\" data-end=\"318\">munich@kaviargauche.com<\/a><\/strong><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Welche Dienstleistungen werden im Store angeboten?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>In den Stores k\u00f6nnen Sie ma\u00dfgeschneiderte Kleider aus der Kollektion bestellen, Ihr <strong><a href=\"https:\/\/www.kaviargauche.com\/de\/gestalte-dein-traumkleid\/\">Traumkleid<\/a><\/strong> mit uns entwerfen oder fertige Designermodelle erwerben. Unsere Beraterinnen freuen sich darauf, Ihnen zu helfen, Ihr Traumkleid und das perfekte Styling mit handverlesenem Schmuck und Accessoires zu finden.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie bereite ich mich auf den Termin vor?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p data-start=\"44\" data-end=\"409\">Wir empfehlen, Schuhe mit der gleichen H\u00f6he wie Ihre Hochzeitsschuhe mitzubringen. Bitte tragen Sie hautfarbene Unterw\u00e4sche, keinen Selbstbr\u00e4uner, Massage\u00f6l und nur minimales Make-up. Wenn Sie planen, Shapewear mit Ihrem Hochzeitskleid zu tragen, bringen Sie diese bitte zu jeder Anprobe mit, da die Unterw\u00e4sche die Passform des finalen Kleidungsst\u00fccks beeinflusst.<\/p>\n<p data-start=\"411\" data-end=\"641\" data-is-last-node=\"\" data-is-only-node=\"\">Es ist hilfreich, wenn Sie eine Vorstellung davon haben, wie Sie sich f\u00fchlen m\u00f6chten und was Sie zu anderen besonderen Anl\u00e4ssen gerne tragen. Sie k\u00f6nnen aber auch immer mit einem offenen Geist kommen, um sich verzaubern zu lassen.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie lange dauert eine Anprobe im Store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Die Dauer einer Anprobe h\u00e4ngt von den individuellen Bed\u00fcrfnissen ab. Ihr erster Termin dauert etwa 1,5 Stunden, damit wir Ihre Lieblingskleider anprobieren und die perfekte Entscheidung treffen k\u00f6nnen. Der n\u00e4chste Termin nach Ihrer Bestellung, die erste Anprobe, dauert etwa 1 Stunde mit einem Kleid. Falls es mehrere Kleider gibt, planen Sie bitte f\u00fcr eine l\u00e4ngere Anprobe. Wenn Sie alles abholen, dauert der Termin etwa 30 Minuten.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Was kostet eine Beratung im Store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>F\u00fcr alle Termine wird eine Beratungsgeb\u00fchr von 40 \u20ac erhoben. Diese Geb\u00fchr muss im Voraus bezahlt werden und wird mit dem Kauf verrechnet.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie viele Personen d\u00fcrfen mich zur Anprobe begleiten?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Um eine pers\u00f6nliche Beratung zu gew\u00e4hrleisten, empfehlen wir, nur eine kleine Gruppe von Personen mitzubringen. Wir empfehlen 1-2 Personen, denen Sie vertrauen und die Ihre Vision unterst\u00fctzen. Leider m\u00fcssen wir davon absehen, Haustiere mitzubringen.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Kann ich mein eigenes Kleidungsst\u00fcck zur Anprobe mitbringen?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Wir bieten keine \u00c4nderungen an Ihren Kleidungsst\u00fccken an.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie lange dauert es, bis mein ma\u00dfgeschneidertes Kleid fertig ist?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Die Produktionszeit f\u00fcr ma\u00dfgeschneiderte Kleider kann je nach Komplexit\u00e4t und Saison variieren. In der Regel sollten Sie mit einer Lieferzeit von mehreren Monaten rechnen. Es wird empfohlen, einen Termin 6 Monate vor der Hochzeit zu buchen und sich \u00fcber die aktuellen Lieferzeiten zu informieren.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Ich ben\u00f6tige ein Kleid in zwei Wochen, ist das m\u00f6glich?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Absolut, wir haben immer Ready-to-Marry Optionen verf\u00fcgbar, die Sie sofort mit nach Hause nehmen k\u00f6nnen. Einige Designs k\u00f6nnen schneller als die \u00fcblichen 3-6 Monate gefertigt werden. Dies wird jedoch eine Eilgeb\u00fchr zu Ihrer Bestellung hinzuf\u00fcgen.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Kann ich \u00c4nderungen an meinem Kleid vornehmen lassen, nachdem es fertiggestellt wurde?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Ja, \u00c4nderungen sind in der Regel im Prozess m\u00f6glich. Es fallen jedoch zus\u00e4tzliche Kosten an. Bitte besprechen Sie \u00c4nderungsw\u00fcnsche im Voraus mit dem Store-Team.<\/p>\n<p>Wir bieten keine \u00c4nderungen nach der Abholung an.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Was passiert, wenn ich meinen Termin absagen muss?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Wenn Sie Ihren Termin absagen oder verschieben m\u00fcssen, ist es wichtig, den Store mindestens 48 Stunden im Voraus zu informieren, damit alternative Termine vereinbart und die Beratungsgeb\u00fchren erstattet werden k\u00f6nnen. Danach k\u00f6nnen die Beratungsgeb\u00fchren leider nicht mehr erstattet werden.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Welche Zahlungsmethoden werden im Store akzeptiert?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Im Store werden verschiedene Zahlungsmethoden akzeptiert: EC-Karte, Kreditkarten (au\u00dfer American Express), Apple Pay, Sofort\u00fcberweisung, Bargeld und Gutscheine.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Gibt es Parkm\u00f6glichkeiten in der N\u00e4he des Stores?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Beide Stores befinden sich in Innenstadtlagen und verf\u00fcgen \u00fcber keine eigenen Parkm\u00f6glichkeiten.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie bezahle ich mein Ma\u00dfangefertigtes Kleid?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Sie zahlen 70% um den Auftrag zu best\u00e4tigen. Zusatzw\u00fcnsche und Kosten, werden bei der Abholung mit der Restzahlung bei der Abholung berechnet.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Kann ich mein Kleid online bestellen und im Store abholen?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Ja, Kaviar Gauche bietet einen Click &amp; Collect-Service an. Sie k\u00f6nnen Ihr Kleid online bestellen und im Store Ihrer Wahl abholen. Bitte kontaktieren Sie den Store f\u00fcr weitere Details.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Wie kann ich den Kundenservice von Kaviar Gauche kontaktieren?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Sie k\u00f6nnen den Kundenservice per E-Mail unter <a rel=\"noopener\" data-start=\"112\" data-end=\"136\">service@kaviargauche.com<\/a> oder telefonisch \u00fcber die Kontaktdaten des jeweiligen Stores erreichen.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/div>\n\n\n<div class=\"module module--white teaser-background teaser-background--text-right\">\n    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg 1x, https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg 2x\"\n            class=\"lazyload picture__image\"\n            \/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" alt=\"Kaviar Gauche Bridal Dress\" title=\"Teaser9_The Lane X Kaviar Gauche Bridal Week 11\"\/>\n        <\/noscript>\n    <\/picture>\n\n        <div class=\"teaser-background__container container\">\n        <div class=\"gridLayout Tw\">\n            <div class=\"teaser-background__content col-1-5\">\n                <div>\n                                        <a href='https:\/\/www.kaviargauche.com\/de\/jetzt-termin-buchen\/' class=\"button button--white\">Jetzt Termin buchen<\/a>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":25463,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24979","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.3) - 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