{"id":24937,"date":"2025-03-12T18:21:39","date_gmt":"2025-03-12T16:21:39","guid":{"rendered":"https:\/\/www.kaviargauche.com\/?page_id=24937"},"modified":"2026-02-17T18:26:13","modified_gmt":"2026-02-17T16:26:13","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.kaviargauche.com\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; frequently asked questions"},"content":{"rendered":"<div class=\"module module--white teaser-background teaser-background--text-left\">\n    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header-1600x815.jpg 1x, https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header.jpg 2x\"\n            class=\"lazyload picture__image\"\n            \/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/The-Lane-X-Kaviar-Gauche_header.jpg\" alt=\"Kaviar Gauche Bridal Dress\" title=\"The-Lane-X-Kaviar-Gauche_header\"\/>\n        <\/noscript>\n    <\/picture>\n\n        <div class=\"teaser-background__container container\">\n        <div class=\"gridLayout Tw\">\n            <div class=\"teaser-background__content col-1-5\">\n                <div>\n                                                        <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"module text text--centered\">\n    <div class=\"container container--small\">\n        <div class=\"text__content\">\n            <h3 style=\"text-align: center;\">FAQ &#8211; frequently asked question<\/h3>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<div class=\"module accordion\">\n    <div class=\"container\">\n                    <ul role=\"presentation\" class=\"accordion__list\">\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How can I book an appointment at a Kaviar Gauche store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>You can book an appointment directly through the Kaviar Gauche website. Visit the <strong><a href=\"https:\/\/www.kaviargauche.com\/en\/book-your-appointment\/\">&#8220;Book an Appointment&#8221;<\/a> <\/strong>page, select the desired store, add contact information and dates. Our colleagues will get back to you for confirmation.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Which stores does Kaviar Gauche have?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Kaviar Gauche has flagship stores in Berlin and Munich and selected international <strong><a href=\"https:\/\/www.kaviargauche.com\/en\/where-to-buy\/stores-worldwide\/\">wholesale partners<\/a><\/strong>.<br data-start=\"385\" data-end=\"388\" \/>The <strong><a href=\"https:\/\/www.kaviargauche.com\/en\/where-to-buy\/bridalstore-berlin\/\">Berlin<\/a><\/strong> address is: Linienstra\u00dfe 44, 10119 Berlin, <strong><a href=\"mailto:berlin@kaviargauche.com\" rel=\"noopener\" data-start=\"442\" data-end=\"465\">berlin@kaviargauche.com<\/a><\/strong><br data-start=\"465\" data-end=\"468\" \/>The <strong><a href=\"https:\/\/www.kaviargauche.com\/en\/where-to-buy\/stores-munich\/\">Munich<\/a><\/strong> address is: Rumfordstra\u00dfe 42, 80469 Munich, <strong><a href=\"mailto:munich@kaviargauche.com\" rel=\"noopener\" data-start=\"523\" data-end=\"546\">munich@kaviargauche.com<\/a><\/strong><\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What services are offered in the store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>In the stores, you can order made to order dresses from the collection, design your <strong><a href=\"https:\/\/www.kaviargauche.com\/en\/design-your-dream-dress\/\">dream dress<\/a><\/strong> with us or purchase ready-to-wear designs. Our consultants are excited to help you find your dream dress and the perfect styling with\u00a0handpicked jewelry and accessoires.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How do I prepare before the appointment?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>We advise to bring shoes with the same hight of your wedding shoe. Please wear nude underwear, no spay tan, massage oil and minimal makeup. Furthermore, if you plan on wearing shape wear with your wedding dress, be sure to wear it to every fitting as the undergarments change the fit of the final piece.<\/p>\n<p>It is also great if you have an idea how you like to feel and what you like to wear on other special occasions. However, you can always come with an open mind and experience the enchantment.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How long is a fitting in the store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>The duration of a fitting depends on individual needs. Your first appointment will be around 1,5h so we can try on your favourites and make the perfect decision. The next date after your order, your first fitting will be around 1h with one dress. If there are more pieces please allow for a longer fitting. When you pick everything up, the appointment will take around 30 min.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What is the cost of a consultation in the store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>For all appointments a \u20ac40 consultation fee in advance is required. This will be credited toward your purchase.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How many people can accompany me to my fitting?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>To ensure a personalized consultation, we recommend bringing only a small group of people. Ideally, bring \u00a01-2 people who you trust to support your vision. Unfortunately we have to discourage you to bring any pets.<\/p>\n<p>&nbsp;<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can I bring my own garment to the fitting?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>We do not offer alterations of your garments.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How long will it take for my custom dress to be ready?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>The production time for custom-made dresses can vary depending on complexity and season. Generally, you should expect a lead time of several months. We recommend booking an appointment 6 months before the wedding and inquiring about current delivery times.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            I need a dress in two weeks, is that possible?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Absolutely, we always have ready-to marry-options available, that you can take home immediately. Some designs take less time than the usual 3-6 months to create. This will add a rush fee to your order.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can I make changes to my dress after it has been made?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Yes, alterations are generally possible during the process. However, additional costs will apply. Please discuss any alteration requests with the store team in advance.<\/p>\n<p>We do not offer alteration services after pick up.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What happens if I need to cancel my appointment?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>If you need to cancel or reschedule your appointment, it is important to inform the store at least 48h in advance so alternative appointments can be arranged and consultation fees can be refunded. We can not refund consultation fees for any changes closer to the appointment.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            What payment methods are accepted in the store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>The store accepts various payment methods: EC card, credit cards (excluding American Express), Apple Pay, immediate transfer, cash, and gift cards.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How do I pay for a made to order dress?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>70% of the order will be charged to confirm your order. The rest and any additional costs will be charged at pick up.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Are there parking facilities near the store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Both stores are located in downtown areas and do not have private parking facilities.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            Can I order my dress online and pick it up in-store?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>Yes, Kaviar Gauche offers a Click &amp; Collect service. You can order your dress online and pick it up at the store of your choice. Please contact the store for further details.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                                    <li class=\"accordion__item\">\n                        <button role=\"heading\" aria-expanded=\"false\" class=\"accordion__title\" type=\"button\">\n                            How can I contact Kaviar Gauche&#8217;s customer service?                        <\/button>\n\n                        <div class=\"accordion__wrapper\">\n                            <div class=\"accordion__content\">\n                                <p>&nbsp;<\/p>\n<p>You can reach customer service via email at <a rel=\"noopener\" data-start=\"3176\" data-end=\"3200\">service@kaviargauche.com<\/a> or by phone using the contact details of the respective store.<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/div>\n\n\n<div class=\"module module--white teaser-background teaser-background--text-right\">\n    \n    <picture\n                class=\"picture  picture--hero\"\n    >\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" media=\"(max-width: 700px)\"\/>\n                <source data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" media=\"(max-width: 860px)\"\/>\n                <img decoding=\"async\"\n            src=\"\"\n            data-srcset=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg 1x, https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg 2x\"\n            class=\"lazyload picture__image\"\n            \/>\n\n        <noscript>\n            <img decoding=\"async\" src=\"https:\/\/www.kaviargauche.com\/wp-content\/uploads\/Teaser9_The-Lane-X-Kaviar-Gauche-Bridal-Week-11-scaled.jpg\" alt=\"Kaviar Gauche Bridal Dress\" title=\"Teaser9_The Lane X Kaviar Gauche Bridal Week 11\"\/>\n        <\/noscript>\n    <\/picture>\n\n        <div class=\"teaser-background__container container\">\n        <div class=\"gridLayout Tw\">\n            <div class=\"teaser-background__content col-1-5\">\n                <div>\n                                        <a href='https:\/\/www.kaviargauche.com\/en\/book-your-appointment\/' class=\"button button--white\">Book your appointment<\/a>                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":25464,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24937","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v27.3) - 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